Why was my receipt denied?

Be sure you submit the receipt for payment, not the check

For restaurants, this would be the receipt you get for your payment, not the itemized list of what you purchased presented to you before you pay. Our team needs to verify your payment type, which can help us identify why your credit didn't show up automatically. Additionally, make sure the date and amount of purchase are included on the receipt. If the receipt shows the location address, be sure to include this in the photo as well.
Only submit one receipt at a time- we cannot accept multiple receipts on one submission

Be sure you select the proper payment type

We ask that you select the card you paid with (or cash). If you paid with an Apple Card, gift card/store credit or a card not linked to your account, select 'Other' for the payment method.

You do not earn rewards progress for a purchase made with a gift card

However, you earn progress when you purchase one (to avoid double points being earned by the purchaser and the gift card receiver). If you purchased the gift card, you can send in a photo of your receipt so we can add that purchase to your account.

Our policy is to accept receipts dated up to 2 weeks before you signed up with Thanx

Some merchants may choose to extend this period.

Some purchases can be delayed

If you enroll a card and immediately make a purchase with it (or enroll it immediately after making one) we may not receive a realtime notification from Visa/MasterCard/Amex. In these cases, the credit may still arrive after a few days. In such cases, we may not review your receipt until after this period has expired.

Purchases made through third-party ordering apps or websites will not be accepted.

Only purchases made directly through the merchant are eligible to earn reward progress.

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