If your reward has 'Redeem' on it:
Your order will have the discount taken off in-store, so you should see the discount on your receipt. In order to redeem rewards with 'Redeem' on them, you must show the reward to a staff member or scan your reward at a pay station to receive your discount.
If your reward has 'Activate' on it:
Your discount will be applied as a credit on your credit card within a week of when you used that credit card to make your purchase.
If you did not activate your reward before your purchase or did not use a registered credit card, your reward will not be applied. If you activated your reward before your purchase, used a registered credit card for your purchase and you do not see your discount after one week, contact support and we will assist you.