If you make a purchase and don't get credit for it automatically, you can send us a photo of the receipt through the app. Go to the "Rewards" page and click on the "Send photo of receipt" button (depending on your operating system, it might be under the "more" tab or under the menu button in the top left).
Take a photo of your receipt to attach it; be sure that it's legible and well lit so our team can read it- we need to see the location address, date, amount, and method of payment.
Important things to remember:
- Please submit the receipt for payment, not the check (for restaurants, for example, this would be the receipt you get for your payment, not the itemized list of what you purchased presented to you before you pay), and ensure the payment method is visible.
- Be sure you select the proper payment type (last 4 of your linked card, or cash, gift card, etc).
- We try and review receipts within 24 hours. Depending on the volume it may take as long as 72 hours to approve your receipt. Holidays can also affect this turn around time.
- Note: if you click the 'Upload Photo' button and nothing happens, go to your phone settings to check to be sure that you have permissions to access photos from your phone turned ON (on Apple iOS this appears as 'Read and Write')
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