Member FAQ

Logging In

• Magic link FAQ

Personal Information & Security

• Why can't I add my credit card?
• Do you share my personal information?
• How do I add or delete my registered credit and debit cards?
• How do I change my email/password?
• Do you charge my card?
• Why do you need my credit card?

Earning Reward Progress

• How do I earn progress toward my reward?
• What if I register my card after making a purchase?
• Why didn't I earn progress for my purchase?
• Can I earn rewards progress if I use cash?
• How do I send in a receipt?
• Why was my receipt denied?

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Redeeming Rewards

• How do I redeem rewards?
• Does my reward expire?
• Can I use multiple rewards at once?
• I accidentally used my time restricted reward. Can I get it back?
• I redeemed a reward, where will I see my discount?
• If I have multiple credit cards linked, where will my reward be applied?