Help @ Thanx

FAQ

• Earning Reward Progress

  • How do I earn progress toward my reward?
  • What if I register my card after making a purchase?
  • Why didn't I earn progress for my purchase?
  • Can I earn rewards progress if I use cash?
  • How do I send in a receipt?
  • Why was my receipt denied?
  • Can I use multiple credit cards to earn rewards?
  • Why is my rewards progress not being instantly updated?

• Redeeming Rewards

  • How do I redeem rewards?
  • Does my reward expire?
  • Can I use multiple rewards at once?
  • I accidentally used my time restricted reward. Can I get it back?
  • I redeemed a reward, where will I see my discount?
  • If I have multiple credit cards linked, where will my reward be applied?
  • How can I redeem a reward without a smartphone?

• Personal Information & Security

  • Why can't I add my credit card?
  • Do you share my personal information?
  • How do I add or delete my registered credit and debit cards?
  • How do I change my email/password?
  • Do you store my credit card information?
  • Do you charge my card?
  • Why do you need my credit card?

• Miscellaneous

  • How do I earn progress at Square POS locations?
  • Do I have to add a merchant to my favorites to earn credit there?
  • How do I remove a merchant card from my app?