If you make a purchase and don't get credit for it automatically, you can send us a snapshot of the receipt from the app. Go to the merchant detail and find the "Send receipt" button (depending on your operating system, it might be under the "more" tab).
Take a snapshot of your receipt to attach it; be sure that it's legible and well lit so our team can read it.
Important things to remember:
- It should be the receipt for payment, not the check (for restaurants, for example, this would be the receipt you get for your payment, not the itemized list of what you purchased presented to you before you pay). Our team needs to verify your payment type, which can help us identify why your credit didn't show up automatically.
- Be sure you select the proper payment type. We ask that you select the card you paid with (or cash, gift card, etc). If you paid with an American Express, MasterCard or Visa, be sure you have registered that card or your receipt will not be approved.
- We try and review receipts within 24 hours. Depending on volume it may take as long as 72 hours to approve your receipt. Holidays can also affect this turn around time.